A sizeable portion of the Nigerian workforce is often denied access to credit by traditional financial institutions, and due to this, the average Nigerian is unable to satisfy emergency cash needs as they arise. Realising this gap in service, One Finance and Investment Limited (OneFi), formerly known as One Credit was founded in 2012 to provide short-term consumer loans to credit-worthy individuals with limited access to finance. We currently operate in Lagos, Calabar and Ibadan with plans in the near future to expand operations to various states nationwide.
What we do?
At OneFi, we provide unsecured loans to salaried workers, payroll loans for public and private sector employees and Point of Sale (POS) loans in collaboration with select retail partners. Our loan repayment cycle is typically between 3 – 12 months, with loan amounts ranging from N40,000 – N2 million.
We have three simple goals that govern our daily actions;
- Selecting the best clients – As a responsible financial institution, we are committed to lending ethically, with the financial health of the customer at the core of our decisions and processes. This is achieved by lending appropriately to the right clients.
- Providing our clients with the fastest credit decision at the best price – We understand that time is of the essence to our clients and the faster they get a decision, the better it is for their situations; therefore, we are committed to providing our clients with the best, fastest and fairest decision-making process in all loan applications.
- Using technology to deliver the simplest process for our clients – We understand that loan applications can often be confusing and tedious, so we commit to exploring and harnessing the power of technology in order to simplify the application process for our clients.
As a company, our relationships with our clients is the most important to us and so we strive to deliver maximum value to every customer we interact with. We aim to always grant credit to the right individuals and so we strive to approach every customer interaction with our C.R.E.D.I.T guidelines.
Customer First: The customer is our only priority and we are committed to providing the best service to our clients
Rapid Response: At OneFi we understand that information is valuable, that is why we will give you a quick response to your application regardless of the outcome. Our Customer Service channels are also programmed to respond to and resolve queries promptly.
Equity: We believe in fairness and good loan repayment should be rewarded with better interest rate pricing. This is why we report all our clients’ repayment performance to credit bureaus to help build our clients’ credit record, increasing their chances of securing loans from more financial institutions besides OneFi.
Dignity: We partner our clients with trust and do not rely on your assets or employ third party guarantees. We only lend to you what we think you can afford to repay and we are ready to help if things go wrong.
Innovation: We are constantly improving our loan products to meet the changing needs of our clients.
Technology: We use technology to simplify the loan application process thus reducing the time to approve and disburse our loans.